Privacy Policy
In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, as well as any other applicable data protection provisions, we hereby provide you with detailed information on the processing of your personal data.
1.- Who is the data controller concerning the processing of your personal data?
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Data controller |
Neuraxpharm’s Group Companies (“Neuraxpharm”). You will find the contact details of the referred companies in the following link. |
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Email address |
2.- With what purposes do we process your personal data?
Neuraxpharm processes the personal data you provide us by completing the contact forms or by contacting us by any email adress or phone number provided on the website for the purposes indicated below:
- Commercial communications
As part of its promotional activity, Neuraxpharm can provide you with means to register or subscribe to news or related commercial information. Such means always require your express consent in order for us to send you news or commercial information. Hence, if you have given us your consent, Neruaxpharm will send you information about its products.
You may revoke your consent to receive commercial communications at any time by clicking on the link or button provided in each commercial communication or by sending us an email to the following address gdpr@neuraxpharm.com. - Press contact
To reply to requests for information. - Ethics and Compliance Channel:
Manage the complaints filed to Neuraxpharm by means of the Ethics and Compliance channel, as well as carrying out the investigation of the reported facts, adopt the appropriate corrective measures and, if necessary, inform the User result of the procedure. - Side effects report
1. Answer requests for information that the user has made by this means.
2. Manage the record of suspicions of adverse drug reaction. - Contact with health professionals
To reply to requests for information. - International Trade Business
To reply to requests for information. - Website register (“Private Area”)
Manage your request to register in our webpage.
3.- For how long will we store your personal data?
Neuraxpharm undertakes to process your personal data as long as it is useful and necessary in order to offer you a quality service. Therefore, Neuraxpharm will make all reasonable and appropriate efforts to minimise the time it takes to process and store your personal data.
In particular, we would like to inform you that your personal data will be stored using the necessary technical and organisational measures to guarantee the security and integrity of the data for the following periods of time and, in any case, for as long as you do not request its deletion:
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Purpose |
Storage period |
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Commercial communications (section 2.i) |
Until you revoke your consent to the processing. |
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Press contact (section 2.ii) |
As long as they are necessary to fulfil your request. |
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Whistleblowing (section 2.iii) |
For as long as it’s necessary to decide on the appropriateness of initiating an investigation into the reported events and, if appropriate, for the time necessary to resolve the complaint. |
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Side effects report (Section 2.iv) |
Those foreseen by the legislation regulating the protection by the public powers of the right to health and the information and education of consumers regarding the statute of limitations for liabilities. |
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Contact with health professionals (Section 2.v)
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As long as they are necessary to fulfil your request. |
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International Trade Business (Section 2.vi) |
As long as they are necessary to fulfil your request. |
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Website register (Section 2.vii) |
As long as they are necessary to fulfil your request. |
In any case, even if you request the deletion of your personal data, Neuraxpharm shall be entitled to keep it and maintain it, under the appropriate blocking, for the necessary time to comply with the corresponding legal obligations, as well as to make it available to the competent Authorities in the different matters which are applicable.
4.- What is the legal basis for the processing of your personal data?
The legal basis for the processing of your personal data varies depending on the purpose of the processing in accordance with paragraph 2 of this policy:
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Purpose |
Legal Basis |
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Commercial communications (section 2.i) |
Your consent. |
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Press contact (section 2.ii) |
Your consent provided when contacting us through the contact form. |
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Whistleblowing (section 2.iii) |
A legal obligation, particularly with the Directive (EU) 2019/1937 on the protection of individuals who report breaches of European Union law. |
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Side effects report (Section 2.iv) |
A legal obligation, particularly with the REGULATION (EU) No 1235/2010 of the European parliament and of the council of 15 December 2010 amending, as regards pharmacovigilance of medicinal products for human use, Regulation (EC) No 726/2004 laying down Community procedures for the authorisation and supervision of medicinal products for human and veterinary use and establishing a European Medicines Agency, and Regulation (EC) No 1394/2007 on advanced therapy medicinal products. |
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Contact with health professionals (Section 2.v)
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Your consent provided when contacting us through the contact form. |
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International Trade Business (Section 2.vi) |
Your consent provided when contacting us through the contact form. |
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Website register (Section 2.vii) |
Your consent provided when contacting us through the contact form. |
- To whom will we disclose your personal data?
Your personal data will not be disclosed to third parties, except to suppliers who provide us services for the proper rendering of the services we provide. Neuraxpharm may also disclose your personal data to public bodies and authorities (administrative or judicial) in cases where a legal obligation applies.
We inform you that the data you have provided us may be disclosed to the group of companies that are part of Neuraxpharm Group for internal administrative purposes.
5.- What are your rights concerning your personal data and how can you exercise them?
At any time, you have the right to access your personal data, as well as to request the rectification of inaccurate data or, where appropriate, to request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
Under certain circumstances, you may request that we limit the processing of your data, in which case we will only keep them for the exercise or defence of claims.
In certain circumstances and for reasons related to your particular situation, you may object to the processing of your data. Neuraxpharm will cease to process the data, except for compelling legitimate reasons, or the exercise or defence of any claims.
You may also exercise your right to the portability of your data and withdraw your consent at any time, without affecting the lawfulness of processing based on your consent prior to its withdrawal.
If you wish to exercise any of your rights, you may contact us by sending a letter, enclosing a document proving your identity and expressly indicating the right you wish to exercise, at the above address or by sending an e-mail to gdpr@neuraxpharm.com.
Finally, we inform you that you may contact the competent Data Protection Authority in your country and other competent public bodies for any claim derived from the processing of your personal data.
6.- Confidentiality and security measures
Neuraxpharm has implemented all appropriate security measures to ensure that no loss, alteration, misuse or unauthorised access to the personal data being processed occurs. Neuraxpharm periodically reviews the security measures applied to ensure that they are at all times appropriate in relation to the processing it carries out.
Notwithstanding the above, internet use is not completely secure, and we cannot guarantee the security of your information.